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Develop a comprehensive range of practical and technical skills to effectively contribute and advance professionally within the retail sector. Gain expertise in areas such as customer service, inventory management, sales techniques, and merchandising. Enhance your knowledge of retail operations, including point-of-sale systems, supply chain logistics, and visual merchandising strategies.

The retail industry is a diverse and dynamic sector of the economy that involves the sale of goods and services to consumers. It encompasses a wide range of businesses, from small local stores to large multinational chains.

There is a variety of retail types, from Bricks and mortar retail premises, to E-commerce and the onmichannel which is a conjoined approach of the two.

Covering a range of different sectors such as:

Grocery and Food Retail: Supermarkets, grocery stores, and specialty food shops.

Apparel and Fashion Retail: Clothing boutiques, department stores, and fashion chains.

Electronics and Technology Retail: Electronics stores, mobile phone shops, and computer retailers.

Home and Furniture Retail: Furniture stores, home improvement centers, and interior design shops.

Automotive Retail: Car dealerships, auto parts stores, and service centers.

Health and Beauty Retail: Pharmacies, cosmetics stores, and wellness shops.

Specialty Retail: Stores specializing in niche markets, such as pet supplies, hobbies, or luxury goods.

General Merchandise Retail: Large department stores offering a wide range of products.

In summary, the retail industry is a complex and ever-evolving sector that caters to diverse consumer needs and preferences. Adaptability, innovation, and a focus on customer satisfaction are key factors for success in this competitive marketplace.

City & Guilds Level 1 Award in Retail Knowledge

This is an introductory course were you will learn about the business of retail as well as the key features of the selling process, merchandising, customer service and health, safety & security in a retail environment.

City & Guilds Level 2 Certificate in Retail Knowledge

This will provide you with a more in depth knowledge of the retail sector where you consider security and the impact of loss, how to handle payments in a modern retail setting, selling, customer service and working as part of an effective team.

City & Guilds Level 2 Certificate in Retail Skills

This is a competence based qualification and to be successful you must be placed in a retail setting to gather evidence of your skills. This will include helping customers to choose products, protecting your own health & safety and that of others in the retail setting, reducing security risks and working as part of a retail team.

Single Subject: Retail can be chosen as a Single Subject within our youth provision ‘Skills for Life and Work’ programme. As a single subject your focus will solely be on enhancing and advancing your skills and knowledge within the industry with a range of Classroom and practical sessions weekly as well as sourcing and attending live immersive work experience allowing you to demonstrate your skills attained.

All SFLW programmes come with secondary elements, such as Essential Skills, Personal Development and Employment Rights and Responsibilities training.

BroadBase: BroadBase gives you the ability to sample several different Vocational areas within the ‘Skills for life and Work’ programme, within the BroadBase option you will be able to sample and develop a range of skills within the Retail industry amongst 2 other vocational subject areas, before defining your single subject choice.

All SFLW programmes come with secondary elements, such as Essential Skills, Personal Development and Employment Rights and Responsibilities training.

Apprenticeship: Opportunities for all ages to enhance and advance their Skills in Retail to Level 2 or 3 through the Department for Economies approved Apprenticeship 2021 programme.

Employed a minimum of 21 hours per week in a Retail Role, then you can potentially be eligible for a training and development package within this programme.

Apprenticeships are also an evolvement from our BroadBase to Single Subject ‘Skills for Life and Work’ programme and a pathway encouraged for all programme participants.

FAQ

Choosing a career in retail offers a dynamic and rewarding path. It provides the opportunity to engage directly with customers, honing essential interpersonal and communication skills. In the retail industry, adaptability is key as each day brings new challenges and experiences. Retail professionals get to witness firsthand the impact of their work on customer satisfaction and brand success. Additionally, the industry offers diverse roles, from sales and merchandising to management and marketing, allowing individuals to explore various career avenues. For those who thrive in fast-paced environments, value customer interactions, and enjoy the ever-evolving nature of consumer trends, a career in retail can be a fulfilling choice.
The retail industry is a vibrant and ever-evolving sector that plays a crucial role in the global economy. It encompasses a wide range of businesses, from small local shops to large multinational corporations, spanning various niches such as fashion, electronics, groceries, and more. The industry's landscape is constantly shaped by consumer preferences, technological advancements, and economic trends. In recent years, there has been a notable shift towards e-commerce, with online retail platforms gaining prominence. This digital transformation has led to changes in consumer behavior and expectations, emphasizing convenience and personalized shopping experiences. Sustainability and ethical practices are also becoming increasingly important in the industry. Overall, the retail sector offers a diverse and dynamic environment for professionals to navigate, adapt, and contribute to its ongoing evolution.
In the retail industry, a wide array of skills is essential to succeed and thrive in various roles. Customer service skills are paramount, as professionals need to engage with customers, address their inquiries, and provide assistance effectively. Sales and marketing skills are crucial for promoting products or services, understanding market trends, and driving sales growth. Inventory management skills help ensure optimal stock levels and reduce wastage. Additionally, adaptability is key in this fast-paced industry, as it constantly evolves to meet changing consumer demands and technological advancements. Knowledge of e-commerce platforms, data analysis, and digital marketing is becoming increasingly important in the digital age. Finally, interpersonal skills, teamwork, and problem-solving abilities are highly valuable for collaborating with colleagues, managing conflicts, and addressing day-to-day challenges in the retail sector.

Impact Training are Community focused training provider, who are intrinsically invested in ensuring all of programme participants receive the best possible tutelage and experiences through interactions with our highly skilled and experienced staffing team, we will always push our programme participants to both achieve vocationally linked qualifications but also grow and flourish as an individual and highlight your skills and abilities to actively become the next generation of the workforce in Northern Ireland.

We always aim to put the people at the centre of everything we do, and we strive to continuously improve our services, enhance our offer and grow as we see our participants grow alongside us. We just don’t see Impact as a training programme, is an extension of your family, we care, we motivate and encourage all participants to move beyond what they think they can possibly achieve. For More about Impact Training Click Here
Our Essential Skills offer is extensive at Impact Training, we offer Literacy, Numeracy and Information Technology up to including Level 2.

Dependant on the course requirements all participants will be assessed for suitability of level of essential skills and we actively promote progression within the Essential Skills delivery model at Impact Training, our team of highly skilled tutors will always endeavour to support, challenge and develop a range of skills and attributes that will enhance the level of achievement of every participant, for more information on Essential Skills at Impact Training Click Here
Qualifications and work experience are essential components in our provision but there is much more to being a student at Impact Training. We are committed to raising aspirations in young people and trying to bring the best out of them. This will include introducing them to experiences outside of the curriculum and equipping them with the skills and values that will help to shape their future.



Through EVOLVE you will engage in a wide range of World of Work events that will introduce you to greater opportunities in your industry/sector. It will also allow you to support your community, expand citizenship, develop your physical and mental health, apply your essential skills to real activities, gain new skills, gain additional qualifications to improve wider career prospects and improve your personal development. All of this will be through events and activities arranged by our staff. All you have to do is enrol on the events and get involved.



Broadbase offers short courses in 3 subjects and the chance to specialise in the one that best suits your ambitions. Our Foundation Programme allows you to gain qualifications in year 1 and progress to higher qualifications in year 2. We also offer a wide range of enhancements to complement your experiences and to improve your chances of securing employment at the end of the programme. These include but are not limited to: CSR Cards, First Aid Courses, Food Hygiene, Customer Service Courses, Abrasive Wheels, Photography, Coding, VR Courses, Sign Language, additional Barbering & Hairdressing courses etc. Through the Employment Academy we can focus your final term on securing employment and Apprenticeship positions so you can move to the next stage of your career.



At Impact Training there is no ceiling on what you can achieve and if you take ownership of your learning you can achieve much more than you thought possible.

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